The process where a human operator is required to step in and perform actions that cannot be completed automatically.
Description
In the context of Non-Human Identity Management, manual intervention refers to the requirement for human involvement in processes that are primarily automated. Non-Human Identity Management deals with managing identities of non-human entities, such as applications, services, or devices, which often rely on automated systems for provisioning, authentication, and authorization. However, there are scenarios where automated processes may encounter complexities or exceptions that necessitate human oversight or decision-making. Such situations can include resolving conflicts in identity data, handling security incidents, or addressing compliance issues. Manual intervention is critical in ensuring that identity management systems remain secure, accurate, and compliant with organizational policies. While automation enhances efficiency, the presence of manual intervention ensures that critical decisions and nuanced judgments are made by skilled personnel to safeguard the integrity of identity management processes.
Examples
- A security analyst manually reviews an alert generated by an automated identity management system to determine if it's a false positive.
- An IT administrator manually updates an identity record when automatic synchronization fails due to a data conflict.
Additional Information
- Manual intervention can introduce delays in identity management processes.
- Effective training and documentation are essential to empower staff for necessary manual interventions.